Refund Policy
Your satisfaction is our priority. Learn about our fair and transparent refund process.
Last updated: February 19, 2026
Refund Success Rate
99%
Average Processing
24-48h
Fraud Protection
100%
Customer Satisfaction
Guaranteed
All Refunds Processed in Indian Rupees (INR)
All refunds are processed and credited back to your account in Indian Rupees. Whether you made the payment via bank transfer, UPI, credit card, or other methods, the refund will be returned in INR to your original payment method.
🛡️ Our Guarantee: We ensure 100% customer satisfaction. If you encounter any issues with your transaction, our dedicated support team is here to help resolve them quickly and fairly.
Eligibility for Refunds
You are eligible for a refund in the following situations:
Payment Processed, Service Not Delivered
e.g., recharge not credited to your account
Duplicate Transaction Charges
Multiple debits for a single transaction
Unauthorized Transactions
Fraudulent or unauthorized charges on your account
Technical Errors
System errors during transaction processing
Payment Declined & Debited
Amount charged despite payment failure
Non-Refundable Transactions
The following transactions are NOT eligible for refunds:
- •Transactions successfully completed and services delivered
- •Intentional or fraudulent transactions by the user
- •Transactions cancelled by the recipient provider
- •Services already consumed or utilized
- •Transactions where user explicitly confirmed the action
Refund Process
Report Issue
Contact support with transaction details
Investigation
We investigate within 24-48 hours
Approval
Refund verified and approved
Processing
Returned to original payment method
Confirmation
SMS & Email notification sent
Refund Timeframe
*Timeline starts after refund approval. Bank processing time depends on your financial institution.
How to Request a Refund
- 1Contact our support team with your transaction ID and details
- 2Provide a clear description of the issue you encountered
- 3Submit any supporting documents or screenshots as evidence
- 4Wait for our investigation and confirmation email
- 5Receive refund approval notification with timeline
Contact for Refund Issues
For any refund-related queries, please reach out to us:
betterpayindia@gmail.com
📞 Phone
9114955518
9114955518
📍 Address
PLOT NO - 128, KHTA NO - 269 BAHARDA, BAHARDA BAZAR, BALESWAR, BASTA, ODISHA 756029, INDIA
Commitment to You
BetterPay is committed to ensuring fair and transparent refund practices. We believe in customer satisfaction and will work diligently to resolve any issues. If you feel your refund was unfairly denied, please contact our management team for an appeal review.